RareCare help

Support

For help with RareCare, contact Joshua Marchant at WithCare Apps.

Please include your iPhone or iPad model, iOS version, app version and a short description of the issue. Do not include payment-card details, passwords or private documents.

Purchases and subscriptions

Open Plans in RareCare and choose Restore Purchases while signed in to the Apple Account used for the purchase. Premium is available monthly or annually; both options include the same features. To manage or cancel a subscription, use Manage Subscription in the app or your device’s Apple Account subscription settings.

Apple billing and subscription support

Your animal records

Records are stored on your device. RareCare does not have an account system or a cloud service that can recover your records. Settings includes an option to reset local app data. Resetting records does not cancel an Apple subscription.

Urgent animal care

Contact a qualified vet directly in an emergency. This support mailbox is not an emergency service.